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Exchange Policy

All items sold by Santana.in are covered by the following warranty:

We have tried to keep our product description and sizes details on the website almost accurate but if it still doesnt fit you or if it is defected, we would be glad to exchange it for any other product on our website.

If you are not satisfied with a product because it is faulty, you can send it back to us for a replacement/exchange within a period of 7 days after you have received it.  Please note that buyer will have to pay shipping fee.
 
Note : We donot provide Refund, we only allow exchange of products. Returns are only available within a period of 7 days after you receive the product.

Process for Exchange :
 

Download Exchange Form

 
Step 1 : You need to send back the product to Us at the below mentioned address
 
Santana Fashion,
3A, Nagardas Park, Ground Floor, 
Old Nagardas Road, Behind Post Office,
Near Chenai College,
Andheri East, 
Mumbai - 400069
 
Mob : +91-9021160112
 
Step 2 : Once we get the product back we will issue you a Store Credits of entire amount which you can use for future purchases. There is no validity for using store credits. 
 

Important Note :

  • We don’t provide refund we only have exchange policy.
  • Courier charges are paid by customer.
  • Fashion Accessories, watches and bags cannot be exchanged kindly go through terms and conditions on our website.
  • Product for exchange should be in unused condition with all the tags intact and original packing. If the product is found without tags and packing then we shall return back the product to you.


How to Use Store Credits ?

Step 1 : Add products to Cart
Step 2 : Click on Cart Icon on Top
Step 3 : In Customer Credit Section add the amount to redeem.
Step 4 : Amount will be deducted and then you can proceed to checkout to place order.